FAQ
Currency Customization: Wondering about the currency displayed on our site? We've customized it to automatically show prices in your local currency based on your location. However, if you prefer a different currency, you can easily adjust it using the tool located in the corner of your screen.
Shipping Details: Once your order is placed, we're committed to getting it to you swiftly. Our average shipping times range from 3 to 5 days. Tracking numbers will be provided within 1 to 2 days after your order has been dispatched. If you haven't received a tracking number after 4 business days, please don't hesitate to contact us via Instagram DM or email at chronosmade@gmail.com.
Order Issues: Your satisfaction is our priority. If you encounter any issues with your order, rest assured! We offer a 100% money-back guarantee for defective or damaged products. You have 14 days to return the item to us for a full refund. Please ensure to include your name and order number on the returned parcels. Kindly note, refunds will be processed upon receipt of the returned product. If your package is already en route, we kindly ask you to wait for its arrival before initiating a return.
Cancellation Policy: Changed your mind? No problem! In most cases, you can cancel your order without any penalty. Simply contact us to request a cancellation. For made-to-order products, cancellations are accepted before the production of your item commences.
Incorrect Address: Oops! Made a typo in your address? Not to worry. If you've misspelled or provided an incorrect address, please reply to your order confirmation email immediately to rectify the mistake. You can also reach out to us via DM on Instagram or email at chronosmade@gmail.com within 24 hours of submission. We'll promptly update the address to ensure your package reaches you hassle-free.
Shipping Duration: Shipping times vary based on your location, as we fulfill orders worldwide from different centers. On average, you can expect delivery within 3 to 5 business days.
Additional Assistance: Still have questions? We're here to assist you! Feel free to reach out to us via Instagram DM or email at chronosmade@gmail.com. To expedite the process, please include your order number and clearly outline the issue you're facing. We strive to respond promptly to all inquiries, but do bear with us as we may receive a high volume of emails.